Indeed traditionally considered salaries, locations, and job requirements as crucial factors for job seekers. But things are changing. Covid has brought up the Great Resignation and several changes to how and why we work. To meet the new demands of the evolving labor market, we need to collect and display more details about companies to help job seeker find better fit companies
My role: Lead designer
Duration: 3 quarters
Responsibilities: End-to-end process
5.5M
Work Wellbeing ratings collected
16M
Visitors per month
RESEARCH
User testing
I wanted to better understand how job seekers interpret the Work Wellbeing feature and identify usability improvements. These were my key takeaways from the test:
Almost every participant was able to express how the feature could improve their job search
Participants were all successful in identifying this as an aggregate score, but had differing mental models informing them of the relative value of 79/100
The majority of participants were able to nominate one or more dimensions that held special significance to them
Participant 2
14
Countries
5.5M
Work Wellbeing ratings collected
16M
Visitors per month
Fast Company Award
Finalist for Fast Company's 2021 World Changing Ideas award
What I would do differently
I wish the team could meet in person to build stronger relationships early in the process. There were several cross-functional teams involved in the project, including psychologists, marketing, and various product teams. I believe that meetings in person help teams move faster and establish trust more quickly
Transient positive or negative emotions can influence job seekers' responses. Additionally, we don’t all define wellbeing the same way. Scores help job seekers understand companies’ cultures. However, they don’t provide a broader context why people rated their experiences in specific ways
Lessons
Tradeoffs